FAQ's
Help Center
These are some of the questions we are asked the most.
Section
Drop element here!
Shipping FAQ'S
We do our best to ship all orders within 24 hours of receipt - (Monday - Saturday)
We ship our orders from 10054 Mesa Ridge Ct, Suite 110, San Diego, California 92121, USA.
As soon as we ship your order you will receive an email with a tracking number in it. If you don't receive it for any reason you can contact us at support@relievet.com and we'll be happy to help.
We are a small team and unfortunately, don't have the resources to keep on top of the constantly changing international laws surrounding CBD. It is your responsibility to verify the legalities of shipping to your country. We will not provide a refund if your countries customs hold or confiscate your international shipment. However, if possible, we will follow up with the shipping provider to investigate any issues and do our best to ensure your package is delivered. Please note USPS doesn't allow inquiries into its First-Class Package International service, only on priority or express.
We understand that many of your dogs and cats rely on our products, and that's why we guarantee the replacement of any lost package. It doesn't happen often, but when it does, you don't have to worry. Just let us know, and we'll take care of it.
Check the tracking you received via email. If the package is outside of the estimated delivery window reach out to us and we'll see if we can help.
During the holidays shipping tends to be slower, if you need your package quickly we recommend choosing priority mail shipping, or ordering in advance.
Our free shipping service generally reaches anywhere in the mainland US within 3 days. We do offer priority mail and priority mail express for an extra fee which, these services can be as fast as one day.
Priority mail express packages are insured, regular free shipping and priority mail are not insured unless that option is selected.
Subscription FAQ'S
Use the link in our support menu labelled "manage subscription" to send an email with a log in link. Be sure to enter the email address that you placed the original order with.
Yes. You can cancel with one click from inside the customer portal, or contact us and cancel at any time.
Its forever, and every order ships for free.
Yes, we'll email you three days before an order is set to ship.
Section
Drop element here!
Product FAQ'S
No - it is not appropriate for products designed for dogs to be taken by people for various reasons, such as dosage, and the directions/warnings on the product label should always be followed.
Our products are human grade and safe for people, but we don't sell them to people for liability reasons.
We recommend storing our products in a cool place, away from direct sunlight.
We print simple and easy to use dosage tables on every one of our products.
CBD is biologically active, so drug interactions are possible.
Harvard indicates that the following drugs should not be taken with CBD due to potentially serious drug interactions:
Warfarin (Blood Thinner)
Amiodarone (Heart Medication)
Levothyroxine (Thyroid Medication)
Clobazam, Lamotrigine, Valproate (Seizure Medications)
A full list of drugs which drug's which can have a potentially dangerous interaction with CBD can be found here.
Relievet is family-owned, and our goal is to improve the quality of life of animals. If you are not satisfied with our products in any way you can contact us within 30 days for a full refund.
Generally our products start working within 20 minutes to an hour, and last up to 8 hours.
Research has demonstrated that the effects of CBD can increase over time.
We suggest using the full product consistently before evaluating the results.
The largest review on CBD as a Potential Treatment for Anxiety Disorders found "existing preclinical evidence strongly supports CBD as a treatment for generalized anxiety disorder, panic disorder, social anxiety disorder, obsessive–compulsive disorder, and post-traumatic stress disorder”
Relievet CBD oils and treats are the only products which provide the dosage of CBD that consistently worked in the majority of these studies without any sedative or negative psychological side effects for all sizes of Dogs, Cats, Birds, and Horses.
For Dogs, we also offer Zen Calming chews for additional natural calming support. These can be safely taken with our Treats and Oils.
Research from Cornell University suggests that 2 mg/kg of CBD oil twice daily can help increase comfort and activity in dogs with Osteoarthritis. No side effects were observed in the study.
That is the same as the high dosage recommendations on our CBD oils for Cats, Dogs, Horses, and Birds.
Our treats contain more CBD to make up for the loss of CBD through digestion.
Relievet CBD oils and treats are the only products that provide this dose of CBD without the risk of sedation or negative psychological side effects.
For Dogs, we offer additional natural targeted hip and joint support with our mobility chews, these can be safely taken alongside our treats and oils.
Our CBD oils and two ingredient treats are designed to provide a primary source of CBD, so they shouldn't be taken together.
The CBD soft chews for either mobility, skin and coat, or calming, as well as the topical balm, can be taken in addition to treats or oil.
When taking multiple CBD products together we suggest starting at the low dose and increasing if necessary.
Section
Drop element here!
Still didn't answer your question? - Ask us here
Section
Drop element here!